Services

Services are all chargeable and non-chargeable non-usage The consumption of services, for example a subscriber using call minutes. items in CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers.. Services can be a one-off (connection fee) or recurring (line rental). They are most often applied against a subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription, although services can also be applied at account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. level. Only one instance of a service can be active at any one time.

A service can be a global service or applied to specific packages via a tariff

You can configure the following details for a service:

• Main

  Main details include the service code and description, the security level of the service and the service category. You can also define a service as a global service, which can be added to any tariff, or a service that can be applied to particular packages via a tariff. In addition, you can select a package for a customer-specific "build your own" type tariff, and choose whether a service applies to all subscribers or only the principal subscriber The end user of a network..

  You can also define whether an Account Service is quantifiable or not. That is, whether a quantity can be specified at the time of provisioning In telecommunications, the setup of equipment, wiring and transmission to deliver services to a customer. onto an account. For a quantifiable service, an agent can optionally enter a quantity at the point of provisioning an Account Service. This allows a number of services to be added in a single operation, for example when a company wants to add a number of digital services to a set of subscriptions but have a single line on the bill for all the services.

• Billing

  When you configure billing information for a service, you can choose whether a service is listed on an invoice and set its maximum, minimum and default prices. You specify how long the service will run and control how dates appear on the invoice. You can also set whether services can be charged pro rata, and how to handle service charges when a customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. terminates an agreement In the Cloud Monetisation Platform, the entity that holds the instructions for generating the bills for one or more subscriptions. including the addresses and how often the bill is generated. or migrates to another tariff.

• Network

  Network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. configuration settings include the workflow events that are automatically created when a service is added or deleted from a customer record. You also specify the service code sequence and the group In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. code, if applicable, as well as whether the service charge depends on a connection, for example a line rental charge.

• Additional Details

  Additional details include service tax codes and service attributes. Service attributes include sequence numbers, to control the order in which services are displayed on invoices, and attributes such as service classifications.

Related Topics